Welcome to Callab AI, a product of Clusterlabs LTD (“Company,” “we,” “our,” or “us”). These Terms of Service(“Terms”) govern your use of Callab AI and our website located at https://callab.ai (“Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Service.

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1. Definitions

  • “Service” refers to Callab AI, including any related software, APIs, and services provided by Clusterlabs LTD.
  • “User” refers to anyone accessing or using the Service.
  • “Account” refers to the registered profile created by a User.
  • “Personal Data” refers to information that identifies an individual, as described in our Privacy Policy.

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2. Eligibility

To use Callab AI, you must:

  • Be at least 18 years old (or the legal age of majority in your jurisdiction).
  • Have the legal capacity to enter into a binding agreement.
  • Not be prohibited from using our Service under applicable laws.

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3. Account Registration & Security

  • You must create an account to access certain features of Callab AI.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must notify us immediately at support@clusterlab.com if you suspect unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

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4. Use of the Service

You agree NOT to:

  • Use the Service for any unlawful purpose.
  • Attempt to reverse-engineer, modify, or disrupt the Service.
  • Use Callab AI in a manner that infringes on the privacy or rights of others.
  • Send spam, automated calls, or fraudulent communications using our platform.
  • Attempt to gain unauthorized access to our systems.

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5. Fees & Payments

  • Certain features of Callab AI may require payment.
  • All fees are non-refundable, except as required by law.
  • We use third-party payment processors (e.g., Stripe) to handle transactions securely.
  • If you fail to make a payment, we may suspend or terminate your access to the Service.

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6. Data Privacy & Security

  • Our Privacy Policy (available at https://callab.ai/privacy) explains how we collect, store, and process data.
  • We do not use customer data to train AI models.
  • You are responsible for ensuring compliance with applicable data protection laws when using Callab AI.

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7. Service Availability & Changes

  • We strive to keep Callab AI available 24/7, but we do not guarantee uninterrupted access.
  • We reserve the right to modify, suspend, or discontinue any part of the Service without notice.

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8. Intellectual Property

  • Callab AI and all associated content, trademarks, and software are owned by Clusterlabs LTD.
  • You may not copy, modify, distribute, or exploit any part of the Service without our written consent.

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9. Termination

We may suspend or terminate your access to Callab AI if you violate these Terms. Upon termination:

  • Your access to the Service will cease immediately.
  • Any outstanding payments remain due.
  • Certain sections of these Terms (e.g., Liability, Dispute Resolution) will survive termination.

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10. Disclaimer of Warranties

  • The Service is provided “as is” and “as available”, without any warranties.
  • We do not guarantee that Callab AI will be error-free, secure, or always available.

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11. Limitation of Liability

  • To the maximum extent permitted by law, Clusterlabs LTD is not liable for any indirect, incidental, or consequential damages arising from the use of Callab AI.
  • Our liability, in any case, shall not exceed the total amount paid by you in the past 12 months.

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12. Indemnification

You agree to defend, indemnify, and hold harmless Clusterlabs LTD from any claims, damages, or expenses arising from your use of the Service.

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13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Abu Dhabi Global Market (ADGM), UAE.
  • Any disputes shall be resolved exclusively in ADGM courts.

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14. Changes to These Terms

  • We may update these Terms from time to time.
  • Continued use of Callab AI after changes take effect means you accept the revised Terms.

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15. Contact Us

For any questions regarding these Terms, contact us at:

Clusterlabs LTD
Al Maqam Tower, ADGM, Abu Dhabi, UAE
Email: support@clusterlab.com
Website: https://callab.ai

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