Description of your new file.
Welcome to Callab AI, a product of Clusterlabs LTD.
Clusterlabs LTD (“us”, “we”, or “our”) operates https://callab.ai (hereinafter referred to as “Service”).
Our Privacy Policy governs your visit to https://callab.ai and explains how we collect, safeguard, and disclose information that results from your use of our Service.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and, together with this Privacy Policy, constitute your agreement with us (“agreement”).
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Platform Data
Callab AI is a voice AI platform that facilitates conversations with voicebots. To enable our service, we process and store certain information related to calls, assistants, credentials, and phone numbers as outlined below. We act as a data processor on behalf of our customers. Callab AI does not use customer interactions to train its AI models. We ensure that all user data is processed strictly for service functionality and not for AI model improvement.
Clusterlabs LTD uses the collected data for various purposes:
We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to comply with legal obligations, resolve disputes, and enforce our agreements.
The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Abu Dhabi Global Market (ADGM) Data Protection Regulations, you have the following rights:
If you wish to exercise any of these rights, please contact us at support@clusterlab.com.
If you have any questions about this Privacy Policy, please contact us at:
Clusterlabs LTD Al Maqam Tower, ADGM, Abu Dhabi, UAE Email: support@clusterlab.com