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Introduction

Welcome to Callab AI, a product of Clusterlabs LTD.

Clusterlabs LTD (“us”, “we”, or “our”) operates https://callab.ai (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to https://callab.ai and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with this Privacy Policy, constitute your agreement with us (“agreement”).

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Definitions

  • SERVICE means the https://callab.ai website operated by Clusterlabs LTD.
  • PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • USAGE DATA is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • COOKIES are small files stored on your device (computer or mobile device).
  • DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
  • DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • DATA SUBJECT is any living individual who is the subject of Personal Data.
  • THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

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Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

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Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Platform Data

Callab AI is a voice AI platform that facilitates conversations with voicebots. To enable our service, we process and store certain information related to calls, assistants, credentials, and phone numbers as outlined below. We act as a data processor on behalf of our customers. Callab AI does not use customer interactions to train its AI models. We ensure that all user data is processed strictly for service functionality and not for AI model improvement.

  1. Assistants
    • We store configuration settings, prompts, training data, and dialog flows used to build assistants.
  2. Calls
    • Call metadata (start and end times, duration, status)
    • Call audio recordings (if enabled by the customer)
    • Speech-to-text transcriptions of calls
    • Logs detailing conversation flow and AI responses
  3. Credentials
    • Secure storage of API keys, access tokens, and webhook URLs required for service functionality.
  4. Phone Numbers
    • Storage of phone numbers provisioned for inbound and outbound calling, along with metadata (e.g., type, region, assignment).

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Use of Data

Clusterlabs LTD uses the collected data for various purposes:

  • To provide and maintain our Service;
  • To notify you about changes to our Service;
  • To allow you to participate in interactive features of our Service when you choose to do so;
  • To provide customer support;
  • To gather analysis or valuable information so that we can improve our Service;
  • To monitor the usage of our Service;
  • To detect, prevent, and address technical issues;
  • To provide you with news, special offers, and general information about other goods, services, and events similar to those that you have already purchased or inquired about;
  • To fulfill any other purpose for which you provide it;
  • In any other way we may describe when you provide the information;
  • For any other purpose with your consent.

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Retention of Data

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to comply with legal obligations, resolve disputes, and enforce our agreements.

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Security of Data

The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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Your Data Protection Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Abu Dhabi Global Market (ADGM) Data Protection Regulations, you have the following rights:

  • The right to access, update, or delete your Personal Data
  • The right to object to our processing of your Personal Data
  • The right of restriction, rectification, and portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us at support@clusterlab.com.

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Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Clusterlabs LTD Al Maqam Tower, ADGM, Abu Dhabi, UAE Email: support@clusterlab.com