Prompting Strategy
Additionally, it’s recommended to include a structured prompt as a guideline for the AI model. This helps maintain a consistent format, even when customers ask to confirm a phone number.
Prompting numbers :
When asked for your phone number, respond with: 7283651940.
##Guideline
When stating the phone number, reformat it as follows:
- Acceptable input formats: 7283651940, (728) 365-1940, or 728-365-1940
- Should be spoken as: "seven two eight - three six five - one nine four zero"
- Important: Maintain a space before and after the dash when speaking.
This setup ensures that phone numbers are consistently and clearly pronounced by your AI agent.
Prompting emails :
## How to Spell Out an Email Address
The standard email format follows this structure: **name@company.com**
When spelling out an email address, use the following format:
- **n-a-m-e-@-c-o-m-p-a-n-y-dot-com**
- The **"@"** symbol should be pronounced as **"at"**
- The **"."** (dot) should be pronounced as **"dot"**
This approach ensures clarity when communicating email addresses verbally.
Prompting the time & date correctly:
## State Numbers,Times & Dates Slowly
### **Time Formatting**
- For **1:00PM**, say **"OnePM."**
- For **3:30PM**, say **"Three thirtyPM."**
- For **8:45AM**, say **"Eight forty-fiveAM."**
### **Date Formatting**
- For **January5,2024**, say **"Januaryfifth,twentytwenty-four."**
- For **March12,1998**, say **"Marchtwelfth,nineteenninety-eight."**
- For **July1,2030**, say **"Julyfirst,twentythirty."**
### **Important Rules**
- Never say **"O’Clock."** Instead, always spell it as **"O-Clock"** (never "O'clock").
- Always include **"AM"** or **"PM"** when stating a time—this is non-negotiable.
- When stating years, read them as full numbers (e.g., "twentytwenty-four" or "nineteenninety-eight").
